Tailmory (“Tailmory”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information may be collected when you use the Tailmory mobile application, how that information is used, how it is protected, and the choices available to you.
Tailmory is provided under the Panteso brand.
1. Information We Collect
Depending on how you use Tailmory, we may collect and process the following information.
Account Information
When you create an account, we may collect:
- Email address
- Display name
- Internal user identifier
- Profile picture or avatar
- Account authentication information
Passwords are handled through our authentication provider and are not stored by us in readable form.
Pet Information
You may choose to provide information about your pets, including:
- Pet name
- Species
- Breed
- Date of birth or age
- Weight
- Profile photo
- Notes and descriptions
- Health-related information about your pet
- Vaccination information
- Veterinary information
- Medication information
- Allergies
- Microchip information
- Other pet records you choose to save
Pet health information relates to animals and is not intended to represent human medical information.
Photos, Memories and Files
Tailmory allows you to upload and store content such as:
- Pet photos
- Memory photos
- Notes and descriptions
- Documents
- Pet records
- Other files you choose to upload
This content may be associated with your account or a shared pet space.
Shared Pet Spaces
If you use Tailmory's sharing features, we may process:
- Pet-space identifiers
- Membership information
- Invitation codes
- User roles and permissions
- Information about users who share access to a pet
Information shared inside a pet space may be visible to other users whom you invite or authorize to access that space.
Support and Privacy Requests
If you contact us or submit a privacy or data request, we may collect:
- Email address
- Message content
- Type of request
- Information necessary to respond to your request
Location Information
Some Tailmory features may request access to your device location, for example when using walk, adventure, or location-based features.
Location information is used only to provide the feature requested by you. We do not use location information for advertising or cross-app tracking.
You can control location access through your device settings.
Camera and Photo Library
Tailmory may request permission to access your camera or photo library when you choose to:
- Add a pet photo
- Add a memory
- Upload a document or image
- Change a profile picture
Access is requested only when required for the feature you choose to use.
You may revoke these permissions at any time through your device settings.
2. How We Use Information
We use information collected through Tailmory to:
- Create and manage user accounts
- Authenticate users
- Provide Tailmory's features
- Save and synchronize pet information
- Store memories, photos and documents
- Enable shared pet spaces
- Manage invitations and user permissions
- Maintain user profiles
- Respond to support requests
- Process privacy and data deletion requests
- Maintain the security and reliability of the service
- Prevent misuse or unauthorized access
- Comply with applicable legal obligations
We do not use personal information for third-party advertising.
We do not sell personal information.
We do not use personal information to track users across apps or websites owned by other companies.
3. Legal Bases for Processing
Where applicable under the General Data Protection Regulation (GDPR) and related European privacy laws, we process personal data based on one or more of the following legal grounds:
Performance of a Contract
We process information necessary to create your account and provide the Tailmory features you request.
Consent
Where required, we rely on your consent for access to device features such as:
- Camera
- Photo library
- Location
You may withdraw permission through your device settings.
Legitimate Interests
We may process limited information where necessary to:
- Protect the security of Tailmory
- Prevent abuse
- Maintain service reliability
- Respond to support requests
- Improve the stability of the service
Legal Obligations
We may process or retain information when required by applicable law.
4. Service Providers
Tailmory uses third-party infrastructure providers to operate the service.
Supabase
We use Supabase services for certain backend functions, which may include:
- User authentication
- Database services
- Secure data storage
- File storage
- Account sessions
- Application infrastructure
These providers process information only as necessary to provide services to Tailmory and are expected to protect personal information in accordance with applicable data protection requirements.
We may use additional infrastructure or hosting providers where necessary to operate Tailmory.
We do not authorize our service providers to use Tailmory user information for their own advertising purposes.
5. Data Sharing
We do not sell or rent your personal information.
We may share information only in limited circumstances, including:
Service Providers
Information may be processed by trusted providers that help us operate Tailmory.
Users You Choose to Share With
If you invite another person to a shared pet space, information contained in that space may be accessible to that person according to their assigned permissions.
You are responsible for choosing whom you invite.
Legal Requirements
We may disclose information if required to:
- Comply with applicable law
- Respond to a valid legal request
- Protect users
- Protect our legal rights
- Prevent fraud, abuse, or security threats
6. Data Storage and International Processing
Tailmory and its service providers may process information using servers located in countries different from the country where you live.
Where required by applicable law, appropriate safeguards are used for international transfers of personal data.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide Tailmory
- Maintain your account
- Fulfill the purposes described in this Privacy Policy
- Meet legal or security requirements
- Resolve disputes
Information associated with an active account may remain stored while the account is active.
When an account or eligible user data is deleted, we will delete or anonymize associated personal information within a reasonable period, except where retention is required by law, necessary for security, or temporarily required in backups.
Backup copies may remain for a limited period before being automatically overwritten or deleted.
8. Account and Data Deletion
You may request deletion of your Tailmory account and associated personal information.
Where available, deletion may be initiated directly within the Tailmory application.
You may also contact us at:
When requesting deletion by email, we may need to verify that you are the owner of the account before processing the request.
Deleting an account may permanently remove:
- User profile information
- Pet information
- Memories
- Uploaded files
- Personal pet spaces
- Other account-associated information
Information belonging to a shared pet space may remain available where another authorized user continues to own or use that shared space, where permitted by applicable law and the structure of the shared content.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
For users in the European Economic Area, Norway, and other jurisdictions with similar privacy laws, these rights may include the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict certain processing
- Object to certain processing
- Receive a copy of eligible information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise these rights, contact:
We may request reasonable verification before fulfilling a privacy request.
10. Security
We use reasonable technical and organizational measures intended to protect information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no online service, database, or transmission method can guarantee absolute security.
Users should protect their account credentials and should not share their password with others.
11. Children's Privacy
Tailmory is not specifically directed toward young children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to Tailmory without appropriate authorization, contact us at:
We will investigate the request and take appropriate action where required.
12. Notifications and Device Permissions
Tailmory may request optional device permissions required for specific features.
These permissions may include:
- Camera
- Photo library
- Location
- Notifications
You can change these permissions at any time through your device settings.
Disabling a permission may prevent the related Tailmory feature from functioning correctly.
13. Advertising and Tracking
Tailmory does not use personal information for third-party behavioral advertising.
Tailmory does not sell personal information to advertising companies.
Tailmory does not track users across third-party apps or websites for advertising purposes.
If these practices change in the future, this Privacy Policy and applicable App Store privacy disclosures will be updated before the relevant functionality is introduced.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to Tailmory
- New features
- Changes to service providers
- Legal or regulatory requirements
- Changes to our privacy practices
When the policy is updated, the revised effective date will appear at the top of this page.
Material changes may also be communicated through Tailmory or other appropriate means.
15. Contact
For questions about this Privacy Policy, your personal information, or privacy requests, contact:
Panteso
Email: support@panteso.com
Website: https://panteso.com
Tailmory website: https://panteso.com/tailmory/